Strong analytical, organizational skills and keen attention to detail; Strong interpersonal skills; Flexibility and adaptability.
·Fluent in Vietnamese; Semi-fluent in French
·Strong written and verbal communication skills; Solid grasp of English grammar
BLUEMETEOR, INC. Chicago, IL
Quality Assurance Analyst
Performed quality assurance analyst role at application service provider firm in web environment; Developed a QA methodology for the technical startup: Devised a technical organization-wide QA process, defined a QA template for testing, defined a QA methodology for QA Department; Evaluated and made formal recommendations for testing tools for use in work request management and automated testing; Implemented QA methodologies into company-wide methodologies; Gathered and decomposed requirements into QA guidelines. Developed test plans, scripts, and templates; Executed test plans and scripts; Documented variances from expected results; Managed work requests; Built project plans for QA component of project; Interviewed prospective candidates for various positions within organization; Served on company's cultural committee: Developed ideas for keeping morale, planned events, contributed to discussions on internships, mentor programs, company morale.
Write, edit, and revise stories as assigned.
SPSS, INC. Chicago, IL
Quality Assurance Analyst
Performed software quality assurance role at statistical software development firm in Client-server and web environments; Documented and decomposed system and user requirements; Identified test conditions; Developed test plans and test scripts; Synthesized test data; Executed test scripts; Documented test results; Resolved issues and interfaced with marketing team and developers; Moderated Usability Tests with external users; Maintained QA intranet site.
SPHERION (formerly INTERIM TECHNOLOGY) Oak Brook, IL
Software Quality Management Consultant
Performed software quality assurance role at Volkswagen Credit, Inc. in Client-server and web environments; Documented and decomposed system and user requirements; Identified test conditions; Developed test plans and test scripts; Synthesized test data; Executed test scripts; Documented test results; Resolved issues and interfaced with users and developers. Performed business analysis and documentation of whole business processes and sub-processes; developed contingency plans and documentation.
MAXIM GROUP Rosemont, IL
Quality Assurance Consultant
Performed software quality assurance role on a Year 2000 project at Allstate Insurance; Identified test conditions; Retailored and developed test data from existing 'dummy database;' Modified existing JCL scripts for batch job testing; Created test plans; Executed tests; Documented results; Interfaced with developers.
HEWITT ASSOCIATES, LLC. Lincolnshire, IL
Worked on a 77-member client team delivering health and group benefits for a client of over 30,000 participants; Focused on data conversion and implementation aspect of project; Daily responsibilities included testing the Graphical User Interface system which supported benefit administration, managing the implementation of participant personal communication statements, writing queries and test planning and execution; Resolved issues and interfaced with developers; Trained users on newly implemented system.
SNITE MUSEUM OF ART, UNIVERSITY OF NOTRE DAME Notre Dame, IN
Assistant to the Registrar
Processed information including insurance memos and legal documents; Corresponded about the collection; Maintained and incorporated database use for museum documents; Documented flow of museum holdings; Handled drawings and graphics in storage
THE COMMUNITY FOUNDATION OF ST. JOSEPH COUNTY South Bend, IN
Program Assistant (Intern)
Maintained database system; Provided Program Information; Produced Foundation Literature; Managed Committee Meetings
UNIVERSITY OF NOTRE DAME Notre Dame, IN
Bachelor of Arts Degree May, 1997
Majors: AMERICAN STUDIES/COMPUTER APPLICATIONS
American Studies GPA: 3.4/4.0 CAPP GPA: 3.1/4.0 Overall GPA: 3.2/4.0
Quality Assurance Institute CSTE (Certified Software Test Engineer) 1998
Dean's List: Fall 1995, Fall 1996
·Analyzed, designed, and helped implement more efficient data entry system for Legal Services of Northern Indiana
·Designed and implemented museum's graphic and drawing storage inventory system
·Incorporated museum record-keeping from paper to database
·Facilitated large-scale holdings improvement project in rematting process of prints
·Hosted radio programs on WSND FM 88.9, WVFI AM 640
·Wrote, edited, and received Quill & Scroll Awards in Journalism for Riley Review, Riley High School of South Bend, IN
·Wrote, edited, and received Editing Award for South Bend Tribune's "Next Generation" Page
REFERENCES Available upon request.
last updated on 3/21/2001